CX Strategy for Restaurants That Want to Scale

Perfect for restaurants that want to improve guest retention, fix negative feedback trends, and maintain a strong online reputation.

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What’s Included Every Month:

✅ Online Review & Reputation Audit – Deep dive into recent guest reviews across Google, Yelp, OpenTable, and social media to uncover trends in service, food quality, and guest experience.

✅ Custom Response Strategy & Templates – Personalized responses for recent 5-star & negative reviews, adjusted monthly based on common complaints & praise.

✅ AI-Powered Guest Feedback System Setup & Optimization – Automated surveys via QR codes, text, and email to collect real-time customer insights. Ongoing monitoring to ensure high engagement & actionable feedback.

✅ Guest Experience Quick Fix Report – Actionable insights based on customer feedback trends (e.g., long wait times, slow service, menu confusion) with easy-to-implement fixes.

✅ Monthly CX Check-In & Strategy Call – A 30-minute strategy call to review customer feedback trends and provide specific action steps for staff to fix recurring service & experience issues.

🎯 Best for:
✔️ Restaurants struggling with bad reviews & low repeat business
✔️ Teams that need ongoing expert insights without hiring in-house
✔️ Owners & managers who want real, data-driven solutions for guest complaints

For restaurants that want a structured, ongoing CX & retention strategy—customized monthly based on guest feedback.

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What’s Included Every Month:

✅ Everything from Package 1, PLUS:

✅ Customer Loyalty & Retention Strategy Implementation – Ongoing VIP guest incentives, personalized follow-ups, and loyalty strategies that evolve based on guest feedback.

✅ AI-Powered Staff Performance & Guest Experience Insights – A monthly “Service Performance Insights Report” tracking guest sentiment trends by staff & service touchpoints.

✅ Digital Customer Journey Optimization – We assess your online ordering, reservations, and website monthly to eliminate friction points that impact guest satisfaction.

✅ Monthly Staff Training Session (Live Virtual, 1:1 or Group) – A customized 45-minute training based on guest feedback trends, focusing on service recovery, guest interactions, and problem resolution.

✅ Quarterly Guest Experience Mystery Audit – A secret shopper-style evaluation of your restaurant’s digital and phone-based guest interactions, with a full report on guest perception, service gaps, and improvements.

✅ Quarterly Guest Experience Scorecard & Progress Report – Every 3 months, we track CX performance so you can measure ROI and adjust focus areas.

🎯 Best for:
✔️ Restaurants that want a structured, evolving CX strategy instead of a one-time audit.
✔️ Teams that struggle with service consistency across shifts or locations.
✔️ Owners & managers who want expert-led CX training & data-driven service insights.

For restaurants that want to scale, optimize service, prevent guest escalations, and build a lasting culture of excellence.

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✅ Everything from Package 1 & 2, PLUS:

✅ Staff Performance & CX Training (Monthly)

* Live Virtual CX Training for Staff (Custom 45-minute session) covering guest interactions, service recovery, complaint handling, and VIP experience best practices

* Personalized Coaching for Team Members Struggling with Service Issues – 1:1 or small group coaching to fix specific service gaps based on guest feedback

✅ Leadership & Retention Strategy

* CX Leadership Coaching for Managers & Owners – Monthly strategy calls to build a culture of service excellence, staff accountability, and long-term CX success

* Advanced Retention & VIP Guest Experience Strategy – Exclusive guest retention experiences & loyalty initiatives designed to drive repeat business

✅ Proactive Escalation Management & Crisis Prevention

* 24/7 Crisis Management - Personal, dedicated manager to respond to crisis 24/7. We offer immediate mediation, review response and resolution negotiation.

* Guest Escalation Tracking & Intervention – We monitor guest complaint trends and provide proactive action plans to prevent future issues

* Service Recovery Playbook – Custom restaurant-specific scripts & SOPs for handling difficult guests, preventing PR issues, and turning complaints into loyalty

* CX Mystery Audit (Quarterly, Enhanced) – We test your team’s escalation response and provide hands-on corrective action strategies

✅ The Ultimate CX Playbook for Long-Term Growth

* Custom "CX Playbook" – A fully documented strategy ensuring service consistency, retention best practices, and escalation handling

* Quarterly Performance Review & Adjustments – We track key CX metrics and optimize strategy every 3 months to ensure long-term success

🎯 Best for:
✔️ Restaurants that want an elite CX strategy that ensures guest loyalty & revenue growth
✔️ High-level escalation management to protect their brand
✔️ Staff training & leadership coaching without hiring an in-house expert